Salesforce Administration certificate course

Frequently asked questions

• What’s the job outlook for a Salesforce Administrator?
  

  Salesforce Administrators are in high demand, with the Salesforce ecosystem expected to generate 9.3 million new jobs globally by 2026 (Source: IDC). As businesses increasingly rely on Salesforce to manage customer relationships, sales processes, and data, the need for skilled administrators continues to grow.

  Salesforce Administrators also enjoy strong earning potential:

  • Entry-level (0-1 year): $65K-$104K annually
  • Mid-career (4-6 years): $77K-$125K annually
  • Experienced (15+ years): $102K-$169K annually

  (Salary data source: Glassdoor, October 2024)

•  Who is the ideal candidate for this program?
  

  Characteristics of an ideal candidate include someone who is detail-oriented, enjoys configuring systems and gets excited about streamlining processes and improving user experiences through technology. The person should be process-driven and analytical, motivated to learn new technical skills, and interested in data integrity and automation. Our learners come from diverse industries, such as healthcare, finance, education, retail, and technology.

  ‍Our program is ideal for:

  • Newer Salesforce administrators seeking best practices to navigate their roles effectively
  • Individuals tasked with managing Salesforce within their organizations
  • Business professionals looking to:
    • Gain a comprehensive understanding of Salesforce administration
    • Apply Salesforce administration skills in their current role
    • Transition into a Salesforce admin role
    • Develop in-demand Salesforce skills, such as process mapping, process automation, and prioritization

  This program will prepare graduates for roles similar to:

  • Salesforce Administrator 
  • CRM Manager
  • Customer Success Manager
  • Salesforce Consultant
  • Marketing Operations Specialist
  • Associate Business Analyst 
  • Sales Operations Specialist
  • Revenue Operations Specialist
  • And more…

  Have additional questions? Email us at support@ziplines.com and someone from our admissions team will get back to you.

• Is career support available?
  

  Absolutely! For a full year after enrolling, you'll have access to our Career Hub, a community of individuals like you, focused on advancing their careers. This resource is included at no extra cost and offers:

  • Resume and Cover Letter Reviews: Learn how to customize your resume to job descriptions, use technology-friendly formatting, and explore examples to inspire the content that will set you apart.
  • Small-Group Workshops: Join sessions hosted by a career coach on topics like resume optimization, communicating transferable skills, negotiating tips, interviewing best practices, and Q&As with hiring managers.
  • 1:1 Career Coaching: If you need personalized guidance or have specific concerns, our career coaches are available for individual sessions.

• Is job placement included?

  While we don't offer direct job placement, we provide career support through our Career Hub for a full year after enrollment. This includes resume and cover letter optimization, small-group career workshops led by professional coaches, and access to 1:1 career coaching sessions. Our goal is to equip you with the tools, skills, and confidence you need to successfully navigate your career advancement in the Salesforce ecosystem.

  What types of roles can you get after the course?
  Our Salesforce Administration certificate of completion verifies your hands-on knowledge and experience for roles across any industry. Common opportunities include:

  • Core Salesforce Roles:
    • Salesforce Administrator
    • CRM Manager
    • Salesforce Consultant
  • Supporting Business Functions:
    • Customer Success Manager
    • Marketing Operations Specialist
    • Sales Operations Specialist
    • Revenue Operations Specialist
    • Associate Business Analyst
  • And more…

  Course completion positions you well for these roles by equipping you with essential Salesforce skills like process automation, data management, and system configuration, along with hands-on experience using industry-standard tools.

• Will I have a completed portfolio at the end of the course?

  Throughout the course, you'll develop a strategic Salesforce Administration Playbook through hands-on activities that solve real-world business challenges.

  Your Playbook will include projects like creating project plans, developing automation solutions, configuring user roles, building dashboards, and managing data integrity.

  While you'll graduate with this comprehensive body of work that demonstrates your Salesforce capabilities, you'll be responsible for organizing and presenting these materials in a portfolio format of your choice. Your Playbook can serve as an excellent resource to share with employers and reference throughout your career.

  How many hours a week should I expect to spend on the program?

  Expect to dedicate approximately 6-8 hours per week engaging with dynamic, on-demand content created by Salesforce experts. This includes interactive hands-on activities and strategic playbook assignments designed to deepen your practical skills and Salesforce knowledge.

  Additionally, we offer optional live online sessions—highly recommended but not mandatory—where you can connect with instructors and peers for real-time discussions, hands-on guidance, and feedback. These two-hour sessions help reinforce key concepts and provide the opportunity for live Q&A and collaboration with professionals and mentors in the field.

  For those pursuing the optional 4-week certification preparation, you’ll spend an additional 10 hours per week, including three hours of live exam prep sessions and peer study groups. This optional segment is designed to fully prepare you for the Salesforce Administrator Certification exam.

  Rest assured, our program is built to accommodate working professionals, offering both flexibility and support, ensuring you can balance your learning with your professional commitments. You’ll also leave the course with a comprehensive Salesforce Administration Playbook—a valuable resource to reference during and after the course.

• Will I earn a certificate?

  Yes, upon successful completion of the course, you will earn a university-issued certificate of completion that verifies your knowledge and hands-on experience in Salesforce Administration. This certificate of completion highlights your mastery of key Salesforce skills and prepares you for industry-recognized certifications.

  In addition to the university certificate of completion, you’ll also have the opportunity to pursue two optional certifications:

  • Salesforce Associate Certification (recommended for learners newer to Salesforce)
  • Salesforce Administrator Certification (designed for those looking to validate their advanced skills)

  While these certifications are optional, we provide comprehensive preparation, including exam-focused training and hands-on projects, to set you up for success if you choose to pursue them​​.
  

• What do I need to do to pass the course?

  To receive your certificate of completion, you’ll need to meet the following requirements:

  • Complete 100% of the online coursework and assignments, which include hands-on activities and interactive lessons.
  • Achieve a score of 70% or higher on each module assessment to demonstrate your understanding of key concepts.
  • Submit all Salesforce Administration Playbook assignments, which will help reinforce practical applications of the course material.
  • Complete all assigned Salesforce Trailhead modules, allowing you to build your expertise through real-world exercises within the Salesforce environment.

  This approach ensures that you not only gain theoretical knowledge but also acquire the hands-on skills needed to excel in your Salesforce Administration role​​.
  

• What payment options are offered?

  Great question! We offer several flexible payment options to help you enroll in the Salesforce Administration Certificate course:

  1. Upfront Payment: This option allows you to pay in full online and offers the largest savings.
  2. Installment and Financing Options: For more flexibility, you can explore our installment or financing plans. To find out if you qualify, simply fill out the enrollment form and you’ll be directed to the payment page, where you can click the "Get Qualified" link to view available options.

  Additionally, did you know that 92% of employers offer tuition reimbursement? We provide a comprehensive guide with tips and templates to help you request reimbursement from your employer.
  

  View our reimbursement guide

• What is your cancellation and refund policy?

  We offer a 100% money-back guarantee. You have up to one week from the start date of the course to drop and receive a full refund, no questions asked. This gives you the flexibility to explore the course and ensure it’s the right fit for your goals.
  

• Where does the program take place?

  The program is delivered entirely online. You’ll access on-demand content, assignments, and hands-on activities through our learning management system (LMS), which can be accessed from anywhere with an internet connection.

  Additionally, we offer optional (but recommended) weekly live sessions led by mentors and industry experts via our video conference platform. These interactive sessions are recorded and available for playback at your convenience, providing flexibility for learners who may not be able to attend live.
  

• Will I receive credit for this course?

  No, this is a non-credit course, meaning it is not eligible for financial aid. However, many employers offer reimbursement for continuing education. We recommend checking with your human resources department to determine if you are eligible for tuition reimbursement. You can also use our reimbursement guide for tips on how to approach your employer.

  View our reimbursement guide

• Who is Ziplines Education?

  We partner with Ziplines Education, a market-driven education company based in Silicon Valley, CA, to offer innovative and highly rated certificate courses that help adult learners and working professionals build work-ready digital skills and earn industry-recognized credentials.

• Are Ziplines Education programs eligible for the University of Utah employee tuition reduction?

  No, Ziplines programs do not qualify for the University of Utah tuition reduction. University of Utah employees may benefit from temporary discounts offered by Ziplines and/or Professional Education, but they are not eligible for the 50% tuition reduction. If you have any questions, please contact Professional Education at proed@utah.edu.

• What should I know about University of New Hampshire Professional Development and Training?

  UNH Professional Development and Training is dedicated to enhancing the professional knowledge and skills of individuals and organizations by providing a variety of learning experiences, including noncredit workshops, conferences, boot camps, certificate programs, customized corporate trainings and online courses.

  Programs are designed to assist professionals in developing new or advanced knowledge and skills in their fields of interest. Instructors are industry experts who provide a balance of theory and practical skills that participants can immediately apply to the workplace.

• About University of Oregon Continuing and Professional Education

  Through Continuing and Professional Education (CPE), individuals can access non-degree professional development, lifelong learning, and community engagement opportunities. CPE programs are self-support and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.

  541-346-4231
  800-824-2714
  ‍cpe@uoregon.edu

• Will I receive credit for this course?

  No, this is a non-credit course. However, University of Denver students who successfully complete the course can request a university continuing education transcript reflecting Continuing Education Units (CEUs). As it is non-credit, this course is not eligible for financial aid. However, many employers offer reimbursement for continuing education, so check with your human resources department to determine your eligibility, or ask us about alternative payment options, including payment plans or 3rd party funding.

• If I enroll in this program, am I considered a University of Arizona student?

  No, participants in these non-credit programs are not admitted to or enrolled in a University of Arizona for-credit program. Program participants will not be issued a student ID card (CatCard), and they will not have access to on-campus recreational facilities, library privileges, computer labs, discounts, or other admitted-student benefits.